PASE digitizes its business onboarding with financial-grade security

A complex onboarding process that needed to go digital

PASE provides electronic toll services for highways, urban expressways, and parking lots to individuals and companies across the country. When starting a business relationship with corporate clients, various documents must be signed, such as credit bureau inquiry authorizations, direct debit contracts, warranty policies, and service agreements, among others. If not managed in an orderly and efficient manner, this document load can create friction at a critical point in the customer experience.
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Electronic signature with encrypted vault: security without technical friction

Since these contracts include sensitive information, PASE needed to implement robust security measures from the start of the signing process, following a preventive internal policy aligned with financial sector best practices. Furthermore, with clients located in different regions of the country, the process had to be completely digital to maintain operational efficiency.
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To solve this challenge, PASE implemented the Mifiel platform with its encrypted vault functionality. This technology allows documents to be signed using end-to-end encryption, ensuring their protection throughout the entire process. Even Mifiel, as the provider, cannot access the content of the files.
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A turnkey solution that streamlined operations from day one

‍As a turnkey solution, PASE was able to implement Mifiel into its processes immediately, with no programming required.

This same simplicity extended to the signer experience as well. Despite the high level of security offered by end-to-end encryption, it required no technical knowledge or complex steps from users. This allowed PASE's clients to adapt to the new signing method with no learning curve.

In this way, PASE managed to protect the sensitive information in its contracts without complicating its internal implementation or its user experience.
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Visible results from the first month

Just one month after signing up for the platform, PASE was already actively signing documents on Mifiel. Since then, the business contract signing process—which previously took several days due to manual steps—is now mostly completed in just one day. This has significantly accelerated the activation of their services while maintaining high security standards and an agile customer experience.

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