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Dell
Computer equipment manufacturing
Dell left slow processes behind and now signs with legal certainty. You, too, can automate your workflow with Mifiel.
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Dell is a global technology company that, in addition to manufacturing and selling computer equipment, offers financial and leasing services to facilitate their acquisition. In Mexico, to ensure the legal robustness of its financing contracts—especially in the event of potential litigation—it signed all documents by hand and had them notarized by a public broker. Although this process offered legal certainty, it involved a high operational burden that caused delays.
These computer equipment leasing contracts were particularly complex: they included detailed equipment lists, technical annexes, and in some cases, installation services, as well as assignment of rights agreements that functioned as promissory notes. Due to their level of technical and operational detail, they had to be reviewed and approved by various departments—Legal, IT, and Security—and some exceeded 70 pages and required up to five signatories. Physically handling these documents between departments for review and signature not only increased processing time but also raised the risk of errors or loss.
In search of a solution, Dell found in Mifiel an alternative to notarization that met all legal requirements. Mifiel allows for signing with an advanced electronic signature, which ensures the presumption of attribution—meaning that, legally, the signature is automatically considered attributed to the signer. Additionally, the advanced electronic signature implemented by Mifiel provides a guarantee of non-repudiation, ensuring that no party can deny having signed the document, which provides greater legal security compared to handwritten signatures.
Furthermore, all documents signed via Mifiel include a certificate of preservation, which ensures that their integrity remains intact and that their content cannot be altered once signed.
These features, backed by the legal framework of the Mexican Commercial Code, allowed Dell to eliminate the need to notarize their contracts, simplifying and strengthening their legal process.
Beyond legal validity, adopting Mifiel also transformed Dell's daily operations. Previously, tracking a contract's status involved multiple emails, calls, and manual coordination between different departments. Today, thanks to Mifiel's automated workflows, financing and leasing contracts follow a clear path: first, the review is assigned to internal stakeholders based on the document type; once approved, signing invitations are automatically sent to the relevant signatories. Upon completion, all parties receive automated notifications with the updated status.
Signatories receive automated reminders to complete their signatures, and the entire process is recorded with full traceability. This gives Legal and IT real-time visibility without the need for manual intervention at every step. As a result, operational burden has been reduced, and the bottlenecks that previously delayed the signing of complex, lengthy contracts have been eliminated.
Today, more than 65% of Dell's documents are signed in under 24 hours. Adoption was rapid because Legal, IT, and Security found in Mifiel a solution that was not only secure but also made their daily work easier. With Mifiel, Dell Mexico managed to eliminate the risks associated with handwritten signatures and physical contracts, while simultaneously making its operations more efficient.
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